In healthcare, customer experience and its development have historically been a low priority development target. Of course, the most important goal is to take care of customers' health, meaning that customer experience can be seen as a secondary goal. However, interest in customer experience is growing.
Together with leading healthcare experts, we have produced an e-guide, which helps you reflect on improving the customer experience from a variety of perspectives, presents some answers, and encourages to explore new innovations.
Download our e-guide today and you'll: